Answer

Where to apply if the driver fails to comply with timetables?

   If the bus / trolleybus arrived not in accordance with its timetable, please contact us by email keleiviu.aptarnavimas@vilniausvt.lt: indicate the date and time, route number, bus stop title and moving direction (garage or license plate number of bus / trolleybus, if possible). Please indicate your name or surname, telephone number or email address, so we could contact you, check the information and answer.

   The most common reasons of buses / trolleybuses lateness: traffic jam on city streets, traffic accident blocking the road and breakdowns of buses / trolleybuses.

   The passengers often complain that buses / trolleybuses arrive earlier, but after the analysis of such complaints we usually determine these are the cases of lateness of the previous vehicles.

   In 2015 there was introduced a new app “m.ticket” where users can write complains or suggestions.